Filing a claim is easy. Our claim process is seamless.
Our claims process has been made straight-forward and easy so you can get your car fixed and back on the road in no time.
Claims - 1-844-299-0885 EXT. 2
New Sales - 1-800-301-4074
Our claims process has been made straight-forward and easy so you can get your car fixed and back on the road in no time.
Call us directly to start the claims process. Our team will guide you through the steps and open the claim in real-time. This ensures faster handling and accurate information.
Call: 1-(844) 299-0885 EXT. 2
Business Hours: M–F, 7 AM – 4 PM PST
Use our online submission form if your repair facility has already diagnosed the issue and provided an estimate.
Submitting this form does not constitute claim approval. An adjuster will review all documentation and confirm eligibility.
Do not begin repairs until the claim has been reviewed and approved. Unauthorized repairs may not be reimbursed.
Service history is the record of past maintenance or repairs performed on your vehicle. It confirms proper maintenance, which may impact coverage eligibility.
We require invoices or repair orders including:
Example:
09/13/2023 – Oil Change at 75,200 miles
05/01/2023 – Transmission Fluid Service at 70,500 miles
01/18/2023 – Spark Plugs at 66,400 miles
Failure to maintain your vehicle as outlined in the manufacturer’s recommendations may impact claim eligibility.
Use this secure form only if your shop has completed an estimate. Include written estimate, diagnostic report, photos (if available), and your details.
Once your claim is filed, an adjuster will begin processing your claim. If they need additional information, they may reach out to you or your service advisor. Once all the prerequisite paperwork is complete, eligible claims will be paid and you will be notified of their approval.
Please call 1-844-299-0885 Option 2 to inquire about the status of your claim.
Claims may be filed after 30 days from the date of purchase and 1,000 additional miles from the starting odometer on the policy. This applies to all active plans, including Premier, Diamond, Platinum, and Gold.
Once your claim is authorized, the repair facility will finalize payment. They will first bill you for your deductible directly, and then OX will pay the rest!
Please call our Customer Service line at 1-844-299-0885 EXT 3 to notify us that you are taking out a rental. Be sure to keep your rental car receipt, as rental coverage is provided on a reimbursement basis.Rental car coverage is subject to claim authorization and the specific limits of your plan. For full details, please refer to your plan booklet.
Most policies come with emergency roadside assistance. Call the roadside assistance number included on your packet or ID cards at 1-877-805-9184. Once you arrive at the repair facility, notify your repair technician that you have an extended warranty and provide them with the claim's hotline so they can call in your claim. We'll handle the rest.
Once your claim is authorized and you have posted your deductible, we submit payment directly to your repair facility as you checkout. Then you get to ride off into the sunset after we pick up the tab.
Our claims team will notify both you and your repair facility by phone and email once your claim has been authorized. After your deductible is processed, our payment will be issued directly to the repair facility, and you’ll be all set to get back on the road.
You can also log in to your Claim Status page on our website to check whether your claim has been approved
If you decided on an interest-free payment plan, please ensure you keep your finance status in good standing. Delinquency may lead to temporary suspension of coverage or potentially account cancellation. Please also ensure you keep up with the factory recommended maintenance, and always keep your receipts!
Most claims are processed within 1–3 business days when all documents are submitted.
This confirms proper maintenance and coverage eligibility. Claims on neglected vehicles may be denied.
Once the final invoice is received and reviewed, payment is issued directly to the repair facility.
Peace of mind that you & your family can count on.
OX Car Care is USA's fastest growing company in the auto repair protection industry, featured on hundreds of TV and Radio stations across the country.
