We Only Trust the Best to Represent Us
OX Car Care is USA's fastest growing company in the auto repair protection industry, featured on hundreds of TV and Radio stations across the country.
Gold, Platinum and Diamond Plans may file after 30 days from date of purchase and 1,000 additional miles from starting odometer. Superior and Ultimate Plans may file after 40 days. If you are unsure if you are past your review period, please feel free to call customer service so someone may assist you.
Once your claim is authorized, the repair facility will finalize payment. They will first bill you for your deductible directly, and then OX will pay the rest!
Call in to the customer service line (1-844-299-0885 Option 5) and alert them that you are taking out a rental. Please make sure to keep the receipt of your rental vehicle payment. It is our policy to require payment receipts for proper reimbursement. Rental car coverage is subject to claim authorization and plan-specific limitations, please refer to your policy plan for more information.
Most policies come with emergency roadside assistance. Call the roadside assistance number included on your policy packet (1-800-611-9589). Once you arrive at the repair facility, notify your repair team that you have a vehicle service contract with OX Car Care and provide them with the claim’s hotline number (1-844-299-0885 Option 2) so they can call in your claim, alongside your OX Policy #. We will handle the rest.
Once your claim is authorized and you have posted your deductible, we submit payment directly to your repair facility as you checkout. Then you get to ride off into the sunset after we pick up the tab.
Our claims department will notify you and your repair facility once your claim is authorized, and once your deductible is posted. Following our notification, our payment will be issued promptly for you to hit the road again.
OX Car Care, Inc. ("Company") respects and upholds the privacy rights of its customers and is committed to ensuring the best possible experience with our company. To that end, we have a strict policy regarding our "Do Not Call" list.
If you choose not to receive sales or marketing calls from our company, you have the right to add your number to our "Do Not Call" list. Once your request is processed, which may take up to 30 days, the Company will not contact you for marketing purposes at the telephone number(s) you specify.
This policy is consistent with federal laws and regulations including the Telephone Consumer Protection Act (TCPA) and the Federal Trade Commission (FTC) Telemarketing Sales Rule.
To be placed on the Company's "Do Not Call" list, please contact our legal department at legal@oxcarcare.com. When making your request, please provide your current contact information so we can accurately document your request in our records.
Please note that this will restrict marketing and sales calls from the Company only. You may continue to receive calls for other purposes such as debt collection or service notifications, unless you have made separate requests to be added to those specific "Do Not Call" lists.
We respect your decision and will handle your request promptly and professionally. Your privacy is of paramount importance to us. Thank you for your understanding and cooperation.
If you decided on an interest-free payment plan, please ensure you keep your finance status in good standing. Delinquency may lead to temporary suspension of coverage or potentially account cancellation. Please also ensure you keep up with the factory recommended maintenance, and always keep your receipts!
As long as your account is in good standing, and your claim qualifies based on your plan type (please refer to your policy for more info), you are covered by OX!
Yes, all you need to do is call into customer service line (1-844-299-0885 Option 5) and alert them of your intent to transfer the coverage, and we will take care of the rest.
Absolutely, in fact used vehicles are typically at the highest risk of breakdowns and therefore get the highest value out of our OX coverage plans.
You can add as many vehicles as you want! In fact, many OX customers do. With your first vehicle coverage activated, we will automatically qualify you for an OX bundle discount once you add your additional vehicles.
Yes, all vehicle service contracts come with a standard refund policy detailed in your agreement.
Unfortunately salvage and branded titles are not eligible for coverage at this time.
Yes, all vehicle service contracts come with a standard refund policy detailed in your agreement.
Yes! Please call our Billing Department at 1-844-299-0885 Option 3. Our Billing Department will be happy to assist you.
We offer both options, although the default for financed policies are typically automatic.
Peace of mind that you & your family can count on.
OX Car Care is USA's fastest growing company in the auto repair protection industry, featured on hundreds of TV and Radio stations across the country.
